Xe88 Privacy Policy — Protection of Malaysian Users' Information
This Privacy Policy explains how xe88 collects, uses, stores, and protects the personal information of users who register and use our platform. By using xe88 services, you agree to the data protection practices outlined in this document.
This policy applies to all xe88 users in Malaysia. Last updated: 2026.
Information We Collect
When you register and use the xe88 platform, we collect several categories of information to ensure our services run smoothly and securely. This information is collected directly from you or automatically as you use the platform.
The categories of information we collect include:
- Account Information: Full name, email address, phone number, date of birth, and password chosen at registration.
- Identity Verification Information (KYC): A copy of an identity document such as a national ID or passport for account verification purposes.
- Payment Information: Details related to deposit and withdrawal methods in Malaysian Ringgit (RM), including bank account names and numbers for transaction processing. Full card numbers are not stored in our system.
- Device & Browser Information: IP address, device type, operating system, browser version, and language settings used when accessing xe88.
- Usage Data: Activity records on the platform, including games played, total deposits and withdrawals, session duration, and account settings preferences.
- Cookies & Tracking: Session data and user preferences stored via cookies to enhance the overall browsing experience.
- Account & identity data
- MYR payment information
- Device & browser data
- Platform activity logs
- Cookies & user sessions
Purpose of Data Use
Account information is used to create, verify, and maintain your user account. This includes registration processing, identity verification, password management, and account-related communications.
Payment data is used solely for processing deposits and withdrawals in MYR. All financial transactions are recorded for internal audit purposes and compliance with applicable legal requirements.
Device data and activity logs are analysed to detect suspicious behaviour, prevent fraud, protect user accounts, and maintain the overall integrity of the xe88 platform.
Cookies & Tracking Technologies
Xe88 uses cookies — small text files stored in your browser — to enhance your experience on the platform. Cookies allow us to remember your preferences, keep you logged in, and understand how users interact with the platform.
We use several types of cookies:
- Session Cookies: Automatically deleted when you close your browser. Used to maintain your login session while you are active on the platform.
- Persistent Cookies: Stored on your device for a set period, used to remember your language preference and display settings.
- Analytics Cookies: Helps us understand which pages are visited most frequently and how users navigate the platform, for the purpose of continuous improvement.
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the platform.
Data Storage, Security & Sharing
Data Storage & Security
All personal information of xe88 users is stored on servers protected with SSL (Secure Socket Layer) encryption, ensuring that data in transit cannot be intercepted by third parties. Internal access to user data is restricted solely to staff with a legitimate business need.
Xe88 retains account and transaction records for as long as required by law and our operational needs. When data is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing
Xe88 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Information may be shared only in the following limited circumstances:
- Payment service providers that process MYR transactions on behalf of xe88, subject to confidentiality agreements.
- Malaysian statutory authorities or law enforcement bodies when required by law or court order.
- In cases involving fraud investigations or illegal activity related to the user's account.
User Rights, Policy Changes & How to Contact Us
Your Rights as an xe88 User
As a registered xe88 user, you have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you. This request can be submitted through our customer support channels.
- Right to Rectification: If your information is inaccurate or out of date, you have the right to request a correction. Certain details can be updated directly through your account settings.
- Right to Erasure: You may request the deletion of your account and personal data. However, certain data may need to be retained for a specified period to fulfil legal obligations.
- Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data while a complaint is under investigation or being resolved.
Changes to This Privacy Policy
Xe88 reserves the right to update this Privacy Policy at any time to reflect changes in our practices or evolving legal requirements. Registered users will be notified of any significant changes via email or an in-platform notice. Continued use of the xe88 platform after such changes take effect will be deemed acceptance of the updated policy.
Contact Us for Privacy Enquiries
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your data is handled, please contact the xe88 support team by email at: [email protected]. You may also refer to the FAQ for further information.
- Access your personal data
- Correct inaccurate information
- Request account deletion
- Restrict data processing
- Contact us for enquiries
Questions About Your Data Privacy?
The xe88 team is available to assist with any enquiries regarding the protection of your personal information. Please refer to FAQ or register to enjoy a safe and secure platform experience.